Being in the IT industry has it’s ups and down like any industry I suppose. Except everyone these days has a computer but not everyone knows how to use them so if you are an IT techie then you WILL be called on to help friends and family. Everyone needs to know at least one geek to keep the Facebook and porn streaming going full time. As much as I love to help (most times sometimes), it’s not always easy to understand what’s going on over the phone when doing remote support.
“Right click on the icon, select Manage, click X then on the right click Y and then tell me what you see”. “Right click WHAT?” Very annoying. A 10 second fix turns into a huge deal with both parties pissed off. Until now it has been very difficult to offer remote support whereby I can take over a computer’s control from anywhere in the world without installing some pretty invasive software.
NOW, check this out:
TeamViewer: – You can download this application and instead of installing it you just select RUN and take it from there. Check the documentation for help but let me assure you, it’s deadly simple and most importantly secure. You don’t even need admin access on either PC to create this connection and it can work through firewalls.
You can use voice and video, send and receive files, share screens and very importantly, the host can restrict control and kill the connection when they feel like it. I can’t think of anything further that can be required for this type of application. I shudder to think how much time I could have saved myself having access to software like this in the past.
It’s free to use as long as it’s not being use for corporate support and of course if you are feeling a little generous, you are welcome to pay them a visit and donate some change for further R&D
I’m LOVING it!
