Email Manners

23 07 2008

It really drives me nuts when you send someone an email listing a handful of very pertinent questions and they reply with one or two and simply ignore the rest. Not only is it annoying, it is also extremely unprofessional. If a potential client has responded to you with interest then at least give them the courtesy of a full response.

Read the email chain below. It is a job offer I received a few days ago. There’s no need to read the full job description that I have put into italics, I just left that there so show that none of what I was asking was mentioned in the original email making my questions very valid ones based on the industry he is recruiting for.

After his “extremely detailed” reply I never responded again.

Good day Mr Hoox

Is the following role of interest?

Main activities will include (but not be limited to):

Procurement

Specifying hardware & software solutions according to Client standards

IP Compliance

Assist in ensuring Information Protection compliance by adhering to Client IP standards at all times.

System Administration

Working with Aberdeen Help Desk on all aspects including:
User and group administration
Password Resets & User account management – Active Directory
2nd / 3rd line phone, email and desktop support for approx 200 users and 150 active PCs
Documentation
Software Licensing
IT Billing maintenance
Remote Access (ISDN/RAS/ADSL) configuration & demos
Voicemail Administration
Broadcast voicemails and emails

Hardware & Software Support

Hardware/software installations according to Client standards
Voice & Data Patching
Support of printers/faxes – including changing of toner
CD Burns
Video Conferencing and projector support for all meeting rooms
File Restores
Printer Queue management
Remedy call logging
Fault Research & Diagnosis
SecurID Cards
Citrix/Netgil Support
IPTelephony
Office Moves
Drill Rig setups

Infrastructure Support

Windows Server Support (e.g. server builds, restarting services, restores etc)
Server maintenance
Meridian configuration and limited administration for BT Exchange
Basic Network Management

Application Support

Routine application support

Advice & Consultancy

IT advice and consultancy

Projects

Assisting Aberdeen and local staff with their ongoing projects

Best regards,

[Insert Name Here]

Technical Recruitment Consultant

======================

[Company Name] Europe B.V.

Providing Global Solutions

[Address Line 1]
[Address Line 2]
the Netherlands

————————————————————————

Hi [Insert Name Here]

Thank you for the kind consideration. 4 months ago I would have jumped at it. I am still interested but I just need a short time to plan accordingly. When are you looking at filling the position? What is the rate for this position? Is it an hourly, daily, weekly or monthly rate? Is it full time or regular on/off rotations? If it is rotational can you please advise the rotation schedule and terms and conditions. You mention rig support. Is this an onshore or offshore position? Aberdeen or Netherlands?

I look forward to hearing from you.

Many thanks

Regards

Hoox

————————————————————————

Hi Hoox

Its an onshore role in NL.

Best Regards

[Insert Name Here]


Comments : 8 Comments »

Categories : Europe, Interesting, Project, Rant 'n Rave, World in 80 ways