“I’ve always said you can get more with a kind word and a two-by-four than you can with just a kind word.” ~ Babylon 5 - J. Michael Straczynski.
I have been begging and pleading for our service provider to provide us with a service since I got here 2 weeks ago. It has been painful to say the least. Unfortunately in this day and age, you can’t just show up with a two-by-four or equivalent baseball bat and get your point across. You have to be diplomatic. To hell with that!
Yesterday I threw my toys out the cot. As they say the pen is mightier than the sword so I decided to give that a shot before oiling up the baseball bat. I went to the top. There was no more asking or begging. It was now down to insisting and threatening to walk away with $millions of business. Result. Within 30 minutes I had a visit from 2 people, an email from the senior manager and 3 phone calls asking if I can give them a few hours to resolve the issues. By mid afternoon we were humming again.
Why does the service industry have to wait until the wheels fall off to get anything done. I know its not just here. Its everywhere! So annoying!
Good news is though, the internet on site is fixed. For now. Holding thumbs!
Whoohooo! Sounds like you’ve been doing my favourite kind of negotiating HooX.
You used to want to stab people with your phone…guess the iPhone is too fancy for that now? Bring on the two-by-fours then I guess!
Lou - I shit you not, that little Nokia 1100 almost got dusted off. They have no idea how lucky they are that I was prepared to start off slow and use the baseball bat.