“I’ve always said you can get more with a kind word and a two-by-four than you can with just a kind word.” ~ Babylon 5 - J. Michael Straczynski.
I have been begging and pleading for our service provider to provide us with a service since I got here 2 weeks ago. It has been painful to say the least. Unfortunately in this day and age, you can’t just show up with a two-by-four or equivalent baseball bat and get your point across. You have to be diplomatic. To hell with that!
Yesterday I threw my toys out the cot. As they say the pen is mightier than the sword so I decided to give that a shot before oiling up the baseball bat. I went to the top. There was no more asking or begging. It was now down to insisting and threatening to walk away with $millions of business. Result. Within 30 minutes I had a visit from 2 people, an email from the senior manager and 3 phone calls asking if I can give them a few hours to resolve the issues. By mid afternoon we were humming again.
Why does the service industry have to wait until the wheels fall off to get anything done. I know its not just here. Its everywhere! So annoying!
Good news is though, the internet on site is fixed. For now. Holding thumbs!
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