I hate “Customer Service” people in general. Ok hate is a strong word. I dislike them intensely. They really should call themselves, “Customer Irritation Department” or “I'm Completely Frikkin Useless, Still Get Paid, Wont Be Able To Help You, But Have The Power To Cut You Off If You Get Rude Department”. I don’t care where you are in the world it doesn’t get any better. Its just different flavours of the same bullshit.
Background: Bullshit Bulldog Communications, for those who don’t know, is an ADSL and telecoms service provider in the UK. Regretfully I happen to subscribe to their service.
I get a call from Mot, my flatmate in London: “The account is in arrears and they wont let me pay it as I'm not the contact person on the account.” So I call them and ask what the deal is. They don’t take payment from a particular card type anymore. So that’s MY problem now??? Turns out, yes it is my problem as they are about to suspend the account. So I pay it (got me by the balls the bastards). So I ask how they will take money in the future. They tell me they will send me direct debit forms and I explain that I'm in Badgag so cant receive these forms. “Well that really isn’t our concern”. After getting over the initial shock of that response I ask if I can put my flatmate on as a contact. “No, there can be only one!” hmmm am I talking to Conner MacLeod from the clan MacLeod? So I ask if we can swap and he take over as primary? “No that is not possible”. So I ask what the best solution is. “You will have to cancel your account and get him to subscribe.” So, in by best Queens English I respond “OK THEN! PUT ME THROUGH TO YOUR CANCELLATION DEPARTMENT – You can shove your service”.
Now I'm on hold… Dummm Deeee Dummm (2mins, 4mins, 10mins). Next thing I hear is the same “super helpful customer service” chap and he says, “I'm sorry but they are too busy to take your call right now”.
“I'm really not surprised. Don’t you think it looks appalling for a service driven company if the cancellation department is inundated with calls???”
He says “Yeah I guess so, you better call back later”
CLICK
The bastard got the last word in!!! :@
